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Microsoft Windows 7 Desktop Support
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Microsoft Windows 7 Desktop Support

This course will give you the industry recognition of your knowledge and proficiency with Microsoft Windows 7. During the course you will learn how to install, manage and supply troubleshooting support to end user of Microsoft Windows 7. After successfully completing the course you will be able to qualify as a Windows 7 Certified Desktop Support Technician teaches you efficiently installing, configuring and managing the Microsoft Windows 7 desktop operating system in a business environment.

Entry Requirements

Ideally you would have experience in implementing and administering any Windows client operating system in a networked environment. One year of experience is required in order to apply for this course.


There are many subjects in the course including:

  • During the course you will acquire skills to install and manage Microsoft Windows 7 as well as supply troubleshooting support to users.
  • There are many subjects in the course including:
  • Managing access to shared resources
  • Troubleshooting TCP/IP
  • Application support
  • Office installation
  • Office configuration
  • Outlook configuration
  • Application security
  • Desktop support technicians
  • Installing the operating system
  • Troubleshooting system start-up and user logons
  • Managing users and the Windows environment
  • Configuring and troubleshooting security policy
  • Configuring and troubleshooting devices and printing
  • Optimising performance
  • Configuring and troubleshooting printing

Exams: There only one online exam to be taken at the end of the course.


Once you successfully completed the course you will be able to gain the Windows 7 Certified Desktop Support Technician.

Jobs and Careers

Once you complete the course and gained your certification you will be able to apply for jobs such as Help Desk Technician, Customer Support Representative, PC or Technical Support Specialist.


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