Helpdesk Staff

Work Responsibilities

Helpdesk supporters are the first and second line of support for customers who are having problems with their computers. Your duties as a Helpdesk professional will include advice and work with customers to indentify computer faults, logging calls. Most companies require a Helpdesk supporter to keep records of previous customer contacts as well as update ‘knowledge banks’ that customers can view online to try to solve common problems themselves.

Skills Required

It is desirable that you have a good knowledge of computer systems and software. Companies also value technical knowledge as well as good customer skills and experience with customer service is useful.

Work Hours and Environment

Helpdesk Supporters usually work in teams but deal with calls individually. You can work shifts as well as 09:00 to 17:00. That will depend in what sort of customers you will be dealing with. You can work within a specific company in their Helpdesk or with internet providers that have outside customers.

Salary

Starting salaries can range from £24,000 to £36,000